Refund Policy

1. Undelivered orders

If we are unable to deliver your subscription, you receive a full refund to your original payment method through PayPal. Refunds usually appear within 5 to 10 business days depending on your bank.

2. Delivered subscriptions

Because the product is a digital service delivered at your request, subscriptions that have been delivered and activated cannot be refunded, except where required by applicable law.

3. Existing subscriptions

The subscription does not stack with existing Game Pass time. Please contact us before ordering if you have an active plan, and we will help you choose the right time to order.

4. How to request a refund

Email support@gamesubmarket.com or message us on WhatsApp with your PayPal transaction ID. We respond within 1 business day.