Support center
We've got your back
Questions before you buy, help with an order, or a hand with activation. Our team answers every message.
Our support promise
- First reply in under 1 hour during support hours
- Real humans, no bots, no ticket ping-pong
- We stay with you until your subscription is active
- Full refund if we can't deliver your order
WhatsApp (fastest)
+39 350 114 6525
support@gamesubmarket.com
- Hours: 7 days a week, 08:00 to 00:00 UTC
Send us a message
Include your PayPal transaction ID if you have one, it speeds things up.
Order assistance
Quick help for your order
The fastest answers to the things customers ask about most.
Track my order
Check your PayPal receipt email for the transaction ID. Send it to us by WhatsApp or the form above for a live update.
Delivery taking longer?
Deliveries complete within 10 minutes to 2 hours. If 2 hours have passed, contact us with your transaction ID and we will prioritise it immediately.
Activation help
Your 12 months start on activation. If anything looks off after delivery, message us and we will walk you through it step by step.
Refunds
Undelivered orders are refunded in full. Already have active Game Pass time? Contact us before ordering and we will advise the best timing.
Frequently asked questions
Can’t find your answer? The form above goes straight to our team.
Is this a code?
No. This is not a code, gift card or physical card. Your 12-month Game Pass Ultimate subscription is delivered digitally by our team. There is nothing to redeem or type in.
Do I need a VPN?
No VPN is required, ever. The subscription is region-free and works in your own country with your normal connection.
Which countries are supported?
We deliver worldwide. The subscription is region-free, so customers in Europe, the Americas, the Middle East, Africa and Asia-Pacific can all order and use it.
How fast is delivery?
Your subscription is delivered within 10 minutes to 2 hours after payment is confirmed, and you get an email the moment it is done.
Can I stack this with my current subscription?
No. This subscription does not stack with existing Game Pass time. If you have an active plan, order once it has ended, or contact us first and we will help you pick the right moment.
What happens if I need help?
Every order includes full customer support. Reach us on the support page, by WhatsApp or at support@gamesubmarket.com. We stay with you until your subscription is active.
When does my 12 months start?
Your 12 months begin when the subscription is activated on your account after delivery, not when you place the order.
How do I track my order?
After payment you receive a PayPal receipt by email with your transaction ID. Send it to us by WhatsApp or the contact form for a live status update.
Which payment methods do you accept?
All payments are processed securely by PayPal. You can pay with your PayPal account or with a Visa, Mastercard or American Express card, no PayPal account needed.
Can I get a refund?
If we are unable to deliver your subscription, you receive a full refund. Once a subscription has been delivered and activated it cannot be refunded. See our Refund Policy for details.