We've gotyour back
Questions before you buy, help with an order, or a hand with activation — our team answers every message.
Our support promise
- First reply in under 1 hour during support hours
- Real humans — no bots, no ticket ping-pong
- We stay with you until your subscription is active
- Full refund if we can't deliver your order
Send us a message
Include your order number if you have one — it speeds things up.
Quick help for your order
The fastest answers to the things customers ask about most.
Track my order
Check the confirmation email for your order number (GSM-XXXXXX). Status updates are emailed automatically — send us the number for a live update.
Delivery taking longer?
Deliveries complete within 10 minutes – 2 hours. If 2 hours have passed, contact us with your order number and we'll prioritise it immediately.
Activation help
Your 12 months start on activation. If anything looks off after delivery, message us — we'll walk you through it step by step.
Refunds & cancellations
Undelivered orders are refunded in full. Already have active Game Pass time? Contact us before ordering and we'll advise the best timing.
Frequently asked questions
Search or filter by topic. Can't find it? The form above goes straight to our team.
10 questions found
Is this a code?
No. This is not a code, gift card or physical card. Your 12-month Game Pass Ultimate subscription is delivered digitally by our team — there is nothing to redeem or type in.
Do I need a VPN?
No VPN is required, ever. The subscription is region-free and works in your own country with your normal connection.
Which countries are supported?
We deliver worldwide. The subscription is region-free, so customers in Europe, the Americas, the Middle East, Africa and Asia-Pacific can all order and use it without restrictions.
How fast is delivery?
Your subscription is delivered within 10 minutes – 2 hours after payment is confirmed. Most orders are completed well inside the first hour, and you get an email the moment it's done.
Can I stack this with my current subscription?
No. This subscription does not stack with existing Game Pass time. If you currently have an active Game Pass plan, we recommend ordering once it has ended — or contact us first and we'll help you pick the right moment.
What happens if I need help?
Every order includes full customer support. Reach us through the support page or at support@gamesubmarket.com — we reply in under 1 hour during support hours and stay with you until your subscription is active.
When does my 12 months start?
Your 12 months begin when the subscription is activated on your account after delivery — not when you place the order.
How do I track my order?
After checkout you receive an order confirmation email with your order number. Status updates are emailed automatically, and you can quote your order number on the support page for a live update.
Which payment methods do you accept?
All payments are processed securely by PayPal. You can pay with your PayPal account or with a debit/credit card (Visa, Mastercard, American Express) — no PayPal account needed. We never see or store your card details.
Can I get a refund?
If we are unable to deliver your subscription, you receive a full refund. Once a subscription has been delivered and activated it cannot be refunded. See our Refund Policy for full details.